Please read these Terms & Conditions carefully before using our platform. All rules relating to accounts, betting, payments, bonuses, and Responsible Gaming are clearly set out here.
Key Terms & Conditions in Plain Language
123 gio is strictly for users aged 18 and above. Age verification is required at registration. Any account found to belong to a minor will be terminated immediately.
Safe transactions via Mobile Pay, Nagad, and Rocket. Deposits are instant; withdrawals are processed within 24 hours. KYC-verified accounts receive priority processing.
All bonuses are subject to specific wagering requirements. Bonus funds cannot be withdrawn directly. Bonuses will only be converted to your real balance once all conditions have been met.
All bets are final once confirmed and cannot be changed. If a match is cancelled, bets will be refunded. Accounts showing unusual betting patterns will be subject to review.
Keeping your account password confidential is your responsibility. No individual may open more than one account. If suspicious login activity is detected, we will secure your account.
All disputes will first be referred to the support team for resolution. Unresolved disputes will be escalated to the relevant licensing authority. Our decisions are final and binding.
Important Notice: By registering an account or using the 123 gio platform, you confirm that you have fully read, understood, and agreed to these Terms & Conditions. If you object to any of these terms, please refrain from using the platform.
These Terms & Conditions apply to the 123 gio platform (https://123gio.app) and all of its services. This document constitutes a legal agreement between you and 123 gio. By using any service on the platform, you are agreeing to these terms.
123 gio is an internationally licensed online gaming platform. We offer Sports Betting, Live Casino, slots, and a wide range of entertainment services — all operated in compliance with applicable laws and regulations.
Users in Bangladesh and other countries where online gaming is legally prohibited or restricted are solely responsible for complying with their local laws. 123 gio accepts no legal liability in this regard.
Please Note: These terms and conditions may be updated at any time. When changes are made, a notification will be sent to your registered email address. Continued use of the platform after updated terms are published will be considered acceptance of those changes.
You must be 18 years of age or older to open an account on 123 gio. All information provided during registration must be accurate, complete, and your own. Opening an account with false information is strictly prohibited and may result in account termination and forfeiture of any funds held.
Completing the KYC (Know Your Customer) process is mandatory for withdrawals. Accounts found to have failed KYC verification or submitted false information will be suspended or terminated.
Deposits at 123 gio can be made via Mobile Pay, Nagad, and Rocket. Deposits are generally processed instantly. Withdrawals are completed within 24 hours, with faster processing for KYC-verified accounts.
| Subject | Deposit | Withdrawal |
|---|---|---|
| Minimum Amount | ৳300 | ৳500 |
| Maximum Amount | ৳5,00,000/day | ৳2,00,000/day |
| Processing Time | Instant | 1–24 hours |
| Charges | Free | Free |
| KYC Required | No | Yes (above ৳10,000) |
Deposited funds must be wagered at least once before a withdrawal can be made (1x rollover). Separate wagering requirements apply to bonus funds. We reserve the right to carry out additional verification on any transaction we deem suspicious.
Warning: Using a third party's payment account for deposits or withdrawals is strictly prohibited. Any such transaction, once identified, will result in immediate account closure and the freezing of funds.
Before placing bets on 123 gio, you should read the specific rules for the relevant sport. Once a bet is confirmed, it cannot be changed or cancelled. 123 gio reserves the right to void any bet placed at incorrect odds due to a technical error in the betting system.
If a match or event is fully cancelled, all related bets will be refunded. If a match is postponed and does not resume within 48 hours, bets will be voided. For partially played matches (e.g., rain-reduced overs), results will be determined using the DLS method.
123 gio offers welcome bonuses, deposit bonuses, free bets, and cashback promotions from time to time. Each bonus comes with specific Wagering Requirements that must be met before a withdrawal can be made.
Please Note: If you request a withdrawal before meeting the bonus requirements, the bonus balance will be automatically forfeited. Only your real money balance will be withdrawn.
The following activities are strictly prohibited on the 123 gio platform. Violations will result in immediate account closure, possible forfeiture of funds, and potential legal action.
Users may close their account at any time by contacting the support team. All pending bets must be settled and any remaining balance withdrawn before the account is closed.
123 gio reserves the right to unilaterally suspend or close accounts for the following reasons: breach of terms, suspected fraud, failure to complete KYC verification, prolonged inactivity (12 months or more), or legal obligations.
Responsible Gaming Break: If you need to take a break, use the self-exclusion option. You can exclude yourself for a minimum of 30 days or permanently. Your account cannot be reactivated during this period.
123 gio believes gaming should be entertainment, not addiction. We treat Responsible Gaming as a core principle of our business, which is why our platform offers a range of tools to help you play in a controlled and mindful way.
If you notice signs of gaming addiction, please contact our support team. We'll connect you with professional help. Remember, no one can guarantee a win — betting always carries risk.
For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy on the page. Information provided at registration is used solely for account management, identity verification, and service improvement.
We protect your data using 256-bit SSL encryption. Your information is never sold to third parties, and is not shared with any external organisation unless required by law.
For any disputes or complaints, please contact our support team first. We aim to provide an initial response to every complaint within 48 hours. Complex cases may take up to 7 business days to resolve.
If a dispute cannot be resolved through our support team, it will be escalated to our licensing authority. In disputes relating to betting outcomes, 123 gio's official server logs shall serve as the final and definitive record. If a technical error is confirmed, the affected bet will be voided and the funds returned.
Dispute submission deadline: Complaints must be submitted within 30 days of the relevant incident. Claims filed after this period may not be accepted.
123 gio reserves the right to modify these Terms & Conditions, in whole or in part, at any time. For significant changes, notification will be sent to the registered email address and posted on the platform. The effective date of any change will be clearly stated.
If you object to any updated terms, you may close your account and withdraw your remaining balance. Continued use of the platform after the changes will be taken as acceptance of the new terms.
If you have any questions about these Terms & Conditions or any 123 gio service, please reach out to our support team. We provide assistance in Bengali 24 hours a day, 7 days a week.
| Contact Methods | Description | Response Time |
|---|---|---|
| Live Chat | Chat with us directly on the platform | Within 5 minutes |
| Support@123gio.app | 12–24 Hours | |
| Help Center | help-center View Page | Get information directly |
To learn more, visit our FAQ Page View or Help Center Visit us. For responsible gaming information, Responsible Play Read the page.