We believe privacy is a right. Everything about how your personal data is collected, stored, used, and protected on 123 gio is explained here in plain language.
The Key Pillars of Our Privacy Policy, Simply Explained
All your personal and financial data is protected with 256-bit SSL encryption — from the moment it is transmitted to the point it is stored, your data is never exposed.
We only collect information that is strictly necessary to provide our services. We never request or store data we don't need.
123 gio never sells your information to advertisers or third parties. No data leaves our systems except where required by law.
You can view, correct, or request deletion of your stored data at any time. You also have the right to withdraw your consent to data use.
We are clear about what cookies we use and why. You have the option to disable non-essential cookies.
Your data is never retained beyond what is necessary. Once an account is closed, all information is permanently deleted after the applicable retention period.
Important: By using the 123 gio platform, you are considered to have read and accepted this Privacy Policy. If you have any questions, please reach out to our support team.
123 gio takes your privacy seriously. This Privacy Policy explains what information we collect when you use the 123 gio platform (https://123gio.app), why we collect it, and how it is used and protected.
This policy applies to the 123 gio website, mobile app, and all digital services. It takes effect the moment you open an account, place a bet, make a payment, or simply browse our platform.
We adhere to international data protection standards and treat user privacy as a core part of our values. Your trust is our most important asset.
123 gio only collects data that is necessary to provide our services. Below is a breakdown of the different types of information we collect:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity-Related | Full name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact | Email address, phone number | Account Communications & Security Alerts |
| Financial | Mobile Banking Number (Mobile Pay/Nagad/Rocket) | Payment Processing |
| Activity | Betting history, login times, preferences | Service improvement and fraud prevention |
| Technical | IP address, device information, browser | Security & Technical Support |
We never collect: Your full bank card number, PIN, CVV, or mobile banking password. Payments are processed through a payment gateway and never pass through our servers directly.
Your information is collected in several ways. Each method is described in detail below:
Our Commitment to Transparency: Automatically collected data is used solely to ensure the platform's security and performance. No data is used for marketing purposes without your consent.
123 gio uses the information it collects for the purposes listed below — each one aimed at delivering a better experience for you:
We will seek your consent separately before using your data for any purpose beyond those stated above. Your data will not be used for any new purpose without your permission.
123 gio never sells your personal data. Below are the specific circumstances under which information may be shared with third parties:
Our Commitment: Outside the specific cases listed above, 123 gio does not share or sell your information to any advertiser, data broker, or other third party.
We use industry-standard security measures to keep your data safe, with protections in place at both the technical and organizational level:
In the event of a data breach: In the event of a data breach, we will notify affected users by email within 72 hours and take immediate action.
123 gio uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Status |
|---|---|---|
| Essential Cookies | Maintaining login sessions and ensuring account security. | |
| Functional Cookies | Remembering language preferences and layout settings | |
| Analytics Cookies | Collecting anonymous site usage statistics | |
| Performance Cookies | Measuring and optimizing page load times |
You can disable optional cookies through your browser settings. However, turning off essential cookies may cause some platform features to not function properly.
You have specific rights over your personal data. 123 gio respects these rights and gives you the means to exercise them effectively:
To exercise these rights Help Center Visit the page or email us directly at support@123gio.app. We will respond within 30 days.
Your data is never kept longer than necessary. As a general rule, information is retained for as long as your account remains active. Retention periods following account closure are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years | Legal & Regulatory Obligations |
| Transaction History | 5 years | Financial Audit & Dispute Resolution |
| Betting Logs | 3 Years | Dispute Resolution & Fraud Investigation |
| Communication Records | 2 years | Support Quality Assurance |
| Cookie Data | 1 year or less | Technical Functionality |
Once the retention period expires, your data is permanently and automatically deleted from our systems. If data needs to be kept longer for legal reasons, you will be notified separately.
123 gio is strictly for users aged 18 and above. We do not knowingly collect personal data from minors. Age verification is mandatory at the time of registration.
If we become aware that a minor has accidentally created an account, that account will be closed immediately and all collected data will be deleted. If a parent or guardian believes their child has registered, please contact us at support@123gio.app.
A Note for Parents: Use parental control software to keep your child away from online gaming platforms. Awareness is the best protection.
123 gio may update this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email and display a clear notice on the platform.
The date of any changes will be noted in the "Last Updated" section at the top of the page. Continued use of the platform after a policy update constitutes acceptance of the revised policy. If you do not agree to the changes, you may close your account.
For any questions, concerns, or requests regarding your data and this Privacy Policy, please get in touch with us:
| Channel | Description | Response Time |
|---|---|---|
| Support@123gio.app | 12–24 Hours | |
| Live Chat | Live Chat on Platform | Within 5 minutes |
| Help Center | Help Center page | Direct Information |
For more details, visit our FAQ Page See our Terms & Conditions and Responsible Gaming page as well.